FREQUENTLY ASKED QUESTIONS....

 

SHIPPING TO UK

My aim is to pack and send your order within three days.

UK Items are dispatched with 48hr Tracked Royal Mail post.

SHIPPING INTERNATIONAL 

International parcels are posted Standard or Tracked Royal mail with the a 3-7 day delivery aim however parcels can be delayed by customs.

CUSTOMS AND TAXES

Buyers are responsible for customs and import taxes. Please note this extra paperwork can cause delays. These are beyond my control.

THINKING OF OUR PLANET...

The pottery will be wrapped and packed with awareness of recycling and using low impact packaging where possible. You may find I have reused packing materials. I hope you will be able to reuse any of the materials too.

RETURNS AND EXCHANGES

I accept returns, although I hope you will be very happy with your new items and so won’t need to…

I accept cancellations as long the item has not been shipped already.

​Please contact me as soon as possible if you do need to return something.

Please send items back within 14 days of receipt in the original packaging.

Refunds will only be issued when the item is back safe and undamaged- in its original condition.

​Buyers are responsible for return postage costs. 

DISHWASHER SAFETY

​This stoneware pottery is dishwasher safe. If an item is delicate washing by hand might be recommended. 

FOOD SAFETY

I always use lead free non toxic glazes that are food safe as stated by the manufacturers.

COMMISSIONS

I do not take commissions.